ROI Tracking

With the ROI reporting that IMEG provides, real time 24/7 access to your data will help our team and your company monitor and optimize your campaign’s performance. You can also confirm call quality, track volume and measure ROI. You can even listen to recorded calls to discover/acknowledge customer service issues that may impact conversions. We track by ad, media, campaign and keyword, detailing trends in: date and time, call duration, repeat calls, missed calls, caller details, hang-ups and geo-location.

ROI: Call Quality Monitoring

Call quality monitoring is one of the most effective methods for improving the level of services provided to your customers and monitoring conversion. Not only can it improve the customer experience, it can also improve overall call center performance and increase your ROI, identify areas for training or process improvement opportunities while facilitating employee development. Our team of call analysts rated each call on a 10-point scale allowing you to generate reports for better insights.

ROI: Call Mining

Discover the Value of Your Phone Calls! Unlock the valuable data from your incoming calls. Using speech transcription and proprietary search and data mining technology, Call Mining enables you to easily analyze phone conversations to determine on-the-phone conversions, caller intent, and customer needs and pain points. Armed with the understanding of what drives a successful call, you can optimize your marketing campaigns to generate more high quality calls and convert more calls into sales.

ROI: Call Quality Reporting

With IMEG’s ROI reporting you can access real-time data, 24/7, that will help you monitor and optimize your campaign’s performance. You can confirm call quality, track volume and measure ROI. You can even listen to recorded calls to mine for customer service issues that may impact conversions.

ROI Tracking

We track ROI by ad, media, campaign and keyword, detailing trends in:

  • Date and time
  • Call duration
  • Repeat calls
  • Missed calls
  • Caller details
  • Hang-ups
  • Geo-location